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Leather Bags Orders Returns & Refunds Policy

 

Our Return Policy

We have a generous return policy which helps you select the right leather bag for you.

Within the First 2 Weeks

All our leather bags are handmade in Florence Italy and we ship from Italy or from our US leather stores. Our return and exchange policy is different for US and international customers as most of the time our leather bags are shipped from our Chicago, IL and other United States stores.

US Orders

For All United States Orders: We will accept all returns (and exchanges) of any bag for any reason within the first 2 weeks of your order date - no questions asked.

A complete refund will be credited to your account depending on your payment method. The refund will be issued when the bag is returned to us at our leather store in original condition. You are responsible only for the cost of shipping the bag back to us

International (NON-US) Orders

For All International Orders: We will accept all returns (and exchanges) of any bag for any reason within the first 2 weeks of your order date - no questions asked. The order amount minus our shipping cost will be credited to your account depending on your payment method. The refund will be issued when the bag is returned to us at our bag store in original condition. You are also responsible for shipping the bag back to us as well as our original order shipping cost.

Restocking Fees

No restocking fees for any return and refund within the first 2 weeks for both US and international orders.

Returns Issued After 2 Weeks and Up to 30 Days

Our leather bags are made Italy and we ship from Italy or from our US bag stores.

For Both international and US Orders

You may return your purchase in original condition for any reason after 2 weeks and up to 30 days of order date for an exchange or a refund of the purchase price excluding:

  1. Our shipping and handling costs. Our products are offered with free shipping, so please be aware that if you return the product our actual outbound shipping and handling costs will be deducted from your return refund.
  2. A 15% restocking fees. Please note that our leather bags get sometime shipped to you or us from Italy and we do incur shipping, stocking, custom and packaging fees.

Restocking Fees

No restocking fees for any return and refund within the first 2 weeks for both US and international orders.

No Returns or Exchange After 30 Days

After 30 days from purachase date but we will honor or warranty policy as state at this link.

For All Bag Orders Returns or Exchanges Packing Tips

Please ensure to pack your bags securely to prevent damage in transit. Damaged items will not be accepted for return or exchange.

Before you ship an item back to us please call or email us with your original order number in order to receive the return address.

Click here to see the list of our leather briefcases.